Why is My Afterpay Account Frozen: Reason and Solution

Last Updated on July 17, 2023 by Easyapns

Afterpay, a popular ‘Buy Now Pay Later’ service, allows users to make purchases and defer payments for a specific period. However, users sometimes encounter a frozen Afterpay account, preventing them from completing transactions. This article will explore the common reasons behind a frozen account and provide solutions to resolve the issue.

Reasons for a Frozen Afterpay Account:

#1. Late Payments:

  • Afterpay does not work like a traditional credit card.
  • Even a single late payment can result in the account being frozen immediately.

#2. Alteration in Account Details:

  • Changing phone numbers, email addresses, or credit card information can lead to a frozen account.
  • Contact Afterpay to update the account details and unfreeze the account.

#3. Incompatible Bank Account:

  • Some banks may not work with Afterpay, or changes in terms of service could affect payment processing.
  • If payments are declined consistently, contact your bank or Afterpay for assistance.

#4. Server Issues:

  • Technical problems or server outages on the Afterpay platform can temporarily freeze accounts.
  • Wait for some time, or try again later when the platform is back up.

#5. User-Requested Freeze:

  • Customers have the option to request a temporary freeze on their accounts.
  • Verify if you requested a freeze and contact Afterpay to lift the freeze.

Solutions to a Frozen Afterpay Account:

#1. Contact Afterpay Customer Support:

  • Reach out to Afterpay’s customer support online or via phone.
  • Explain the issue and request assistance in unfreezing your account.
  • Allow at least one business day for a response.

#2. Check Server Status:

  • Visit a website like Downdetector to check if Afterpay is experiencing widespread server issues.
  • If other users report problems, wait for the issue to be resolved before taking further action.

#3. Reset Password and Update App:

  • If your account is entirely deactivated, try resetting your password by clicking “forgot password” during login.
  • Ensure you use the latest version of the Afterpay app to avoid compatibility issues.

#4. Ensure Compliance with Terms and Conditions:

  • If your account has been deactivated due to a violation of Afterpay’s terms and conditions, review them thoroughly.
  • Understand the specific reason for the account freeze and take steps to address any violations.



Experiencing a frozen Afterpay account can be frustrating, but understanding the possible reasons and following the recommended solutions can help resolve the issue. Whether it’s addressing late payments, updating account details, or contacting customer support, taking prompt action is crucial to restoring your Afterpay account’s functionality.

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